Refund & Return Policy

Refunds are allowed for any non-3d printed in-stock purchases before shipment. Returns will be granted on a case by case basis at my discretion. In all cases the customer is expected to pay for return shipping if there is no issue with the product.

If I happen to miss an item in your order, I will be happy to refund the item or ship it to you at my expense.

In the rare case of a defective product, once provided appropriate evidence/reasoning I will refund the defective product in full and cover any return shipping if needed.

All canceled orders will be subject to a 4% cancellation/restocking fee.

I cannot offer cancellations on group-buy or pre-ordered products unless there are significant circumstances justifying so, such as significant (2+ month) delays.

For all inquiries, reach out to me at dalla@dallagen.xyz or using the website contact form.